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SHIPPING & RETURNS

DELIVERY POLICY

Estimated delivery times should be used as a guide only and commence from the date of dispatch. Marcel Rodrigues is not responsible for delays caused by the shipper or by the customs clearance. Once your order has been dispatched you will receive an email with your tracking number, so that you can monitor your delivery until it arrives.

UK DELIVERY

Orders are normally delivered within 3-5 working days, between 9am and 6pm. We would ask to be available to sign for your order, otherwise it will be kept by the courier which will contact you to rearrange the delivery.

INTERNATIONAL DELIVERY

Orders for delivery to Europe or the USA will take 3-5 business days, while deliveries to other international countries will take up to 7 business days. For customers outside of the UK you may be charged local sales tax at the point of delivery dependent on your local tax laws.

RETURN AND REFUND POLICY

If you need to return an item for any reason, please contact us at info@marcelrodrigues.co.uk so that we can assist you.

Eligible returns must be processed within 14 days of receiving item in order to receive a full refund. After this time, returns may not be accepted or only store credit will be issued. Eligible returns include ready to wear hats, ready to wear clothing and knitted hats.

Please note that shipping costs are non-refundable. Customers are responsible for covering the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

 
CUSTOM HAT ORDERS

Custom hat orders are non-refundable. We require a minimum non-refundable £600 deposit at the time of order to guarantee materials and your place in the queue. We are happy to place order on a temporary hold if needed, however refunds will not be offered due to the high cost of materials. Please contact us with questions.

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